TERMS AND CONDITIONS

By using the Conception Masters website, the user hereby agrees to fully comply with this stated set of use of website terms and conditions. If in any case the user does not solely agree and oblige with the stated terms and conditions then one may not use Conception Masters in any of the ways.

This statement of terms and conditions hereby ratifies that Conception Masters, has complete rights and autonomy to revise, change, update or edit this statement of terms and conditions, and being a user of Conception Masters it is mandatory to fully comply with these terms of use as the basic set of mutual understanding and consent to use Conception Masters

For all the stated terms and conditions Conception Masters has a zero level tolerance and both the parties Conception Masters and the User are required to follow and fully comply with these stated terms and conditions respectively. All the activities are carried out by Conception Masters on the mutual understanding that the user has entirely agreed with the use of Conception Masters website terms and conditions.

The logo, Name, and Graphics of Conception Masters and its products and services are the trademarks of Conception Masters. All other company names, brand names, trademarks, and logos mentioned on the website are the property of their respective owners and do not constitute or imply endorsement, sponsorship, or recommendation thereof by Conception Masters and do not constitute or imply endorsement, sponsorship, or recommendation of Conception Masters at all by the respective trademark owners.

INDEMNITY

Being a user of this website You agree to defend, indemnify and hold harmless Conception Masters and the directors, officers, managers, employees, and representatives of each of them, for any type of loss, damages, or costs, including reasonable lawyers’ fees, resulting from any third party claim, action, or demand related to your name or the use thereof.

For Conception Masters, if a user shares one’s website in regard to a project proposal or works activity, all the elements on your website are considered a publication of yours, and Conception Masters is not considered to be held responsible for anything you present on the web through your domain at all.

All of your logos, Names, Graphics, Design Theme, Brand Names, Trademarks, Content, Words, Pictures, Images, Ideas, Visuals, and Illustrations are all your assets and Conception Masters will not claim ownership in any way.

REFUSAL

Conception Masters shall be the sole arbitrator of what is and is not a violation of these acceptable use terms and conditions. Conception Masters reserves complete rights to update or revise this statement anytime. Conception Masters reserves the right to refuse, cancel, or suspend service at our sole discretion as well.

In cases that any provision of this Agreement or use of website terms and conditions is deemed invalid, such invalidity shall not affect the remainder of this Agreement on terms and conditions by any means. Conception Masters have complete rights and autonomy that it may amend or replace such invalid provision with one that is completely valid and which achieves, to the extent possible, the original objectives and intent of Conception Masters as reflected in the respective original provision.

Conception Masters reserves the absolute right to change the use of website terms and conditions without any prior notice or warning. Conception Masters highly recommends its users to review and read this statement of use of website terms and conditions in a timely manner in order to stay up to date with the amendments if made.

This statement of agreement supersedes and governs all prior proposals, agreements, or other communications made to the users of the Conception Masters website.

COPYRIGHTS AND TRADEMARKS

By supplying logos, names, graphics, design theme, brand names, trademarks, content, words, pictures, images, ideas, visuals, illustrations, and other data to Conception Masters for inclusion in the customer’s website or other medium, the customer hereby fully declares that such material holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer.

Any creative work or artwork, images, or content supplied and/or designed by Conception Masters on behalf of the customer, will remain the property of the customer.

The users agree to fully indemnify and hold Conception Masters free from all types of harm in any and all claims resulting from the customer first not having obtained all the required copyright, and/or any other necessary permissions or grants.

CANCELLATION

After design approval from the client, the signed contracts cannot be terminated since the client has given their consent on the digital assets.

In case of project cancellation after the project commencement from the client before design approval. A total of 30% of the total project budget will be deducted and the remaining shall be refunded to the client in 5 business days.

Customers will pay Conception Masters the Recurring Monthly Fees (if applicable) as specified in the contract signed OR order placed with Conception Masters. The customer shall provide a minimum of 30 days or greater written notice prior to the end of the Term of such services, Conception Masters may charge any fees payable under this Agreement.

Chargeback Policy

At Conception Masters, we prioritize customer satisfaction and aim to facilitate smooth and transparent transactions. To ensure fairness and clarity in all interactions, we have established the following chargeback policy:

1. Definition of Chargeback:
A chargeback is the process through which a customer disputes a transaction with their bank or payment merchant and requests a refund directly from them. This may occur for various reasons, including unauthorized transactions, dissatisfaction with the product or service, or failure to receive the agreed-upon goods or services.

2. Customer Responsibility:
Upon completing a transaction with Conception Masters, whether via our website, third-party platforms like pandadoc.com, or any other means, customers are required not to initiate a chargeback without first contacting us to address any issues or concerns. We encourage customers to reach out to our dedicated customer support team at support@conceptionmasters.com for assistance with refunds or dispute resolution.

3. Request for Refund:
If a customer encounters any challenges with our product or service or is unsatisfied with their purchase, they must directly contact Conception Masters to request a refund. Our customer support team will conduct a thorough investigation and endeavor to resolve the issue promptly. Refund requests should align with our refund policy, available on our website or provided upon request.

Once a project is initiated, refund requests due to change of mind will not be entertained. Our refund policy is reserved for cases of service failure or non-compliance with agreed-upon specifications. We urge clients to carefully consider their decisions before project commencement to minimize the need for refunds.

4. Chargeback as a Last Resort:
While we understand that circumstances may arise where a customer feels compelled to initiate a chargeback, we strongly urge customers to view chargebacks as a last resort after exhausting all avenues for resolution with Conception Masters. It’s important to note that chargebacks may result in additional fees and adverse effects on the customer’s credit score.

5. Consequences of Unauthorized Chargebacks:
Any unauthorized chargebacks initiated by a customer without prior contact with Conception Masters will be considered a violation of this policy. We reserve the right to take appropriate action, including but not limited to suspending or terminating the customer’s account, pursuing legal action to recover incurred losses, and reporting the incident to relevant authorities.

6. Compliance with Terms of Service:
By utilizing our services and completing transactions with Conception Masters, customers agree to adhere to this chargeback policy alongside our terms of service. Failure to comply with these policies may result in the forfeiture of certain privileges as a customer.

7. Review and Amendments:
Conception Masters retains the right to review and amend this chargeback policy as necessary to ensure its effectiveness and compliance with applicable laws and regulations. Any modifications to the policy will be communicated to customers via our website or other appropriate channels.

8. Contact Information:
For inquiries or assistance regarding our chargeback policy or refund requests, please feel free to reach out to our customer support team at support@conceptionmasters.com.